Your patients and employees wouldn’t feel comfortable receiving average medical care, so why should they have an average experience when paying medical bills? TSYS® provides a convenient alternative to cash, checks and excess paperwork, expanding your level of complete patient care with a consumer-driven payment experience.
Bringing together expertise in banking, payments, insurance and plan administration, we offer support for health savings accounts (HSAs), health reimbursement arrangements (HRAs), wellness plans, flexible spending accounts (FSAs) along with benefit card processing for parking and transit tax-advantaged accounts.
- Multiple cards are supported on same account, with different card numbers and cardholder names on each
- Card numbers are not communicated between TSYS and our clients, avoiding PCI compliance issues
- Credits and returns are applied to the same purses used in the original authorization
- Client portal for account management, with the ability to view card authorizations and transactions, substantiation letters, configurations and reporting
- Cardholder support using IVR, live agents, automated letter generation or the Web
- Incentives for each family member determined by the individual participant, not the program
TSYS provides complete in-house card production, with a unique branded card for you, as well as custom cards and detailed statements for your customers.
Customers expect immediate access to account information, along with account management capabilities, whether using a PC while at home or smart phone while standing in line for coffee. TSYS has an account servicing solution that provides immediacy, accuracy and functionality due to our continued investment in industry-leading communications technology, user interface and user experience design, and back-end processing. The result is an effortless ─ and cost-effective ─ customer experience.
All the data in the world can’t help you — until you can put it into action. Unlock the power of your data and identify and execute business strategies that deliver growth. TSYS Analytics IntellisuiteSM helps an organization reach business objectives through informing management, operating more efficiently and growing portfolio profitability.
Knowledge and understanding. Having the right information at the right time. Those are vital parts of the TSYS relationship. From account setup to authorizations, settlement to statements and reissue to rewards, TSYS makes sure our clients have access to a full suite of training and documentation resources.
In any customer relationship, trust and open communication is necessary for profitability. As such, issuers must factor consumer risk issues ─ no matter how unpleasant ─ into the service equation. TSYS can help you manage and protect against risk with tools that span the entire life cycle of an account