Consumer Services

Every day, TSYS® makes it possible for millions of people to move money between the world's buyers and sellers by providing safe and secure services that support the entire life cycle of an account – from determining the best prospects for your products and initiating marketing campaigns, to optimizing portfolio profitability and leveraging collections, recovery and beyond.

We offer comprehensive solutions for processing association-branded, network and private-label cards for:

  • Credit (Traditional, Secured, Hybrid and Charge) 
  • Debit
  • Prepaid
  • Retail

We can help you

  • Grow your business
  • Deliver superior customer service 
  • Customize products to fit your needs
  • Mitigate risk
  • Deliver secure, reliable payment processing services and technology

Who we can help

Our adaptable issuing solutions are designed to meet the needs of:

  • Mid-to-large financial institutions and retailers: Manage and grow your card portfolios on a single platform, reducing technical complexity and compliance overhead, while ensuring a seamless experience for your cardholders.

  • Smaller and community issuers: Expand services and product offerings for your regional or community financial institution while maintaining both brand and product control.

 

Customers expect immediate access to account information, along with account management capabilities, whether using a PC while at home or smart phone while standing in line for coffee. TSYS has an account servicing solution that provides immediacy, accuracy and functionality due to our continued investment in industry-leading communications technology, user interface and user experience design, and back-end processing. The result is an effortless ─ and cost-effective ─ customer experience.

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All the data in the world can’t help you — until you can put it into action. Unlock the power of your data and identify and execute business strategies that deliver growth. TSYS Analytics IntellisuiteSM helps an organization reach business objectives through informing management, operating more efficiently and growing portfolio profitability.

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Let TSYS help you turn your cards, statements and correspondence into personalized communications that enhance your relationships with your customers. Our services include cards, digital archiving, statements and documents. 

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In the world of digital payments, security requires an approach that covers your card program from multiple angles. TSYS’ solutions provide payment security with multiple layers of protection while giving cardholders the payment options they expect from their issuer.

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TSYS provides global business process outsourcing (BPO) solutions for both issuers and acquirers. Our approach allows clients to outsource any or all portions of their contact center needs, with full customization to help grow and boost performance.

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Knowledge and understanding. Having the right information at the right time. Those are vital parts of the TSYS relationship. From account setup to authorizations, settlement to statements and reissue to rewards, TSYS makes sure our clients have access to a full suite of training and documentation resources.

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These days, traditional rewards programs just aren’t enough to keep your consumers coming back for more. At TSYS, we have made it our mission to innovate the customer experience to inspire loyalty to your brand through a comprehensive suite of redemption options, including travel, merchandise, gift cards, charitable donations and more.

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Inspire your customers to take action by designing and implementing specialized one-to-one marketing campaigns with TSYS. By incorporating proprietary analytics to segment your customer base and determine the best delivery channels, we will assist you in each step of strategy, design and execution.

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Whether a cell phone or a tablet, today’s smart devices ─ and broadband ─ make it possible for continuous interaction between multiple mobile screens, creating more opportunities for engagement. TSYS provides mobile solutions that empower customers with real-time, on-demand account information, and the ability to make a payment using their preferred devices.

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In any customer relationship, trust and open communication is necessary for profitability. As such, issuers must factor consumer risk issues ─ no matter how unpleasant ─ into the service equation. TSYS can help you manage and protect against risk with tools that span the entire life cycle of an account

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For more information, contact us at +1.706.649.2307 or fill out the form below.
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